Privacy Policy

Information We Collect

When you book a ticket or contact us, we may collect your name, email address, phone number, nationality, travel dates and passenger details required by the ferry operators.

Payment information is processed securely by our payment partners — we never store your full card details on our servers.

How We Use Your Information

To issue your tickets, send booking confirmations and e-tickets, arrange included hotel transfers, and notify you of schedule changes, delays or cancellations.

We may also use your contact details to respond to support requests and, with your consent, send occasional service updates.

Sharing with Third Parties

Passenger details are shared with the ferry and fast boat operators (for example ASDP Indonesia Ferry and licensed fast boat companies) strictly as needed to fulfil your booking.

Search and booking functionality is powered by the 12Go system; when you complete a booking you may also be subject to the partner's privacy policy.

Cookies & Analytics

We use essential cookies to keep the site working and optional analytics cookies to understand how visitors use it. You can disable cookies in your browser settings, though some features may not work correctly.

Data Security & Retention

All traffic is encrypted and transmitted securely using SSL. Booking records are retained only as long as needed for legal, accounting and operational requirements, then deleted.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We respond to all requests within a reasonable timeframe.

Changes to This Policy

We may update this policy from time to time. The latest version is always published on this page with the revision date below.